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Every organization has a central employee database where all employee related information is stored and timely updated. This central repository of employee information is usually accessed by the database administrators, department heads and HR managers, to fetch personal data about employees. The updation of this database usually takes place when employees provide the current information and that data gets timely uploaded. Therefore, to update the central database, administrators depend on employees to get the data and employees depend on administrators to upload that. In this multi-level exchange process, the time span of data updation increases and employee productivity gets affected.
In lieu of all these, a better and effective solution is an employee self service portal that works as a server management software. A self service portal can be easily deployed in an enterprise environment based on an active directory structure. Such portals reduce the time taken to update information on the central database by passing on some administrative controls over to the end users. These portals are best incorporated in active directory implementations where thousands of users are configured on a large domain or network. Dependency on users or administrators in managing large domains not only consumes time but affects employee efficiency as well.
Portals like Lepide Active Directory Self Service (LADSS) eliminate such dependencies by providing active directory end users the rights to access the central employee database and update their own profile information. Upon authorization from the administrator, employees can further reset or change their account passwords and unlock their locked account without raising tickets for the same or depending on the administrator. Self service portal offers secure platform for users to update their account information, while giving administrators the right to track down the changes made by users.
This way a service management software eliminates admin dependency and keeps employee database information current.
Self service portals offer better functionalities than server management tools or other active directory MMC snap-ins which are used to configure the usage policies and self service rights. Configuration of user policies is a complex task and susceptible to human errors. Furthermore, self service rights configured through active directory snap-ins have their own set of limitations and do not give end users authority to rest their passwords or unlock their accounts unlike software like LADSS.
Lepide Active Directory Self Service (LADSS) comes with two integrated modules, viz. the administrator console and the user console. The user console allows registered and authorized users to access their profile information from the central database and make modifications to it. Also, using this console, users are allowed to perform password resetting and account unlocking. Users get the right to perform similar tasks on behalf of their co-workers with proper authorization. The administrator console is used by admin personnel to configure the settings for user rights and also keep a track of the all the domain users enrolled in this self service portal and the changes made by users. Administrators can also unlock user accounts and reset account passwords through this console. Considering software security, administrators can decide which all facilities users can avail, and the profile attributes which they can modify.
For more information : http://www.lepide.com/secure-and-web-based-ad-self-service.html