Since technology is always one step ahead, companies around the world are trying to keep up with consumers requests, no matter how often their opinions change. That’s what makes companies unique and successful. That is precisely what BeAnywhere, a leading company in remote support, did. They know what their customers want. With the feedback their customers provided, BeAnywhere launched a brand-new version of their famous remote support software, BeAnywhere Support Express 3.5 (BASE 3.5). For those who are familiar with remote support softwares, I’m certain you all agree that they are extremely useful, for those who don’t, with a remote support software you can access your computer from anywhere in the world just as if you were sitting in front of it, so you don’t have to worry about forgetting your files while you are away. You can also request a remote support session to a technician so he will help you with the problems you may be having or you can supply assistance to others.

This new version, is up to 50% faster than the previous one, so customers will benefit from an astounding speed improvement when executing and starting remote support sessions. Although increased speed seems like the most significant improvement in this release, other improvements were also included, such as, from now on, users can ask for Support Tickets if they want immediate remote support assistance or they can create a support ticket that will be processed later.

It even allows you to collect crucial information about the problem in the form of a custom-made survey and also by allowing files attachment. Technicians that have granular permissions can disconnect other technicians if the maximum number of simultaneous logins is reached, this way they will be able to join. BeAnywhere also thought that whenever you’re in need – in case you’re a Business or Corporate Edition user – you can access their entire premium services for ten hours in a row and enjoy an unlimited number of simultaneous technicians just by pressing the Panic Mode button.

Last but not the least, this new version is the first one to have a multi-language support, right now Portuguese is included, and other languages will be added soon.

BeAnywhere allows you to download this remote support software on their website, so you should definitely give it a try.


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