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2. SBS GLOBAL SERVICES SNAPSHOT Synergy Business Solutions (India) Private Ltd (SBS), a company incorporated in India with Delivery Center in India and global presence throughout the world, is an emerging Finance & Accounting Services Corporate Our Global operations are Professionally managed by experienced Board of Directors SBS is set up exclusively by a group of finance professionals comprising of Chartered Accountants, Cost Accountants, Management Graduates etc. with International Corporate Experience We are an offshoot of a Practicing Chartered Accounting firm with over 15 years of experience We have fully secured facility complying with all IT policies with online, onsite and offsite backup to ensure Data Protection & Confidentiality to the clients. With Disaster Recovery Mechanisms in place, we ensure complete security SBS has Young and Talented Pool of Professionals and Experts to provide services that are comparable with International Standards Our Service lines include BPO and KPO services to Globally reputed clients spread across India, Luxembourg, Germany, Mexico, Wisconsin & California SBS works as a Performance Enhancement Partner to help clients achieve world class process efficiency at reduced costs.
3. WHY A STRATEGIC ALLIANCE? To Maintain Leadership To Improve Customer Focus & Delivery To Address Specific Markets To Gain Edge on Competition Markets To Diversify within various geographical areas To remain cost effective & competitive To improve Customer throughput To gain access to global domain experts & professionals.
4. OFFSHORING – AN IMPORTANT STRATEGIC ALLIANCE INITIATIVE - FACTORS To achieve process optimization and 58.4 26 15.6 become best-in-class To leverage Domain Expertise 59.3 22.2 18.5 To free up internal resources 36.4 37.7 26 To make cost variable 39.7 43.6 16.7 To Enable greater scaling up 41.3 36 22.7 To Reduce Risk 42.5 37 20.6 To Comply with Global Best Practices 45.2 34.3 20.6 and Benchmarking To Save Cost 46.3 41.3 12.5 To eliminate non-core activties 51.3 30.3 18.4 internally SOURCE: CFO CONNECT 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% DEC 2009.
5. SIGNIFICANCE OF STRATEGIC ALLIANCES To Improve Customer Focus & Delivery To Maintain Team Work Leadership Strategic Alliance Passion for Respect Excellence Trust.
6. STRATEGIC ALLINCE - FORCES LEADERSHIP We recognize and reward outstanding performances of individuals We believe in and practice personal and professional growth of our employees We empower our employees by way of Knowledge Sharing RESPECT We involve our employees in the process of Decision Making We value the ideas of people and listen to them irrespective of the level of experience We respect work-life balancing TRUST We build relationships on the basis of sharing and accepting the truth We assume others will behave with responsibility and appropriate ability, fairness, truth and honour for others We always think positive.
7. STRATEGIC ALLINCE - FORCES CUSTOMER FOCUS First we understand our customer expectations. We are committed for a world class service delivery We always aim to achieve 100% accuracy for the customer output TEAMWORK We promote complete involvement of our employees to accomplish the organizational objectives We work together and support each other to achieve our goals It is always termed as OUR work PASSION FOR EXCELLENCE We strive for the best quality in all that we do Everyday is considered to bring in a new learning to an individual We constantly work towards process improvements thereby raising our delivery standards.
8. STRATEGIC ALLIANCE - SERVICE OFFERINGS Invoice Processing Collections and Cash Application ORDER TO CASH Credit and Order Management (ACCOUNTS RECEIVABLES) Reporting and Reconciliation Shortened Month End Closure Invoice Processing Payment Process PROCURE TO PAY Vendor Master Maintenance (ACCOUNTS PAYABLES) Three Way Matching & Reconciliation FINANCE & MIS & Reporting ACCOUNTING SERVICES Periodic General Ledger Closing Line Item Reconciliation FINANCIAL STATEMENTS Finalization of Accounts Preparation & Reporting of Final Accounts Cost Analysis MANAGEMENT Customer Profitability Analysis Activity Based Costing ACCOUNTING & ANALYSIS Variance Analysis Performance Reporting.
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9. STRATEGIC ALLIANCE - SERVICE OFFERINGS Salary Calculations and Processing E Pay Slips Reimbursements & Full & Final PAYROLL Settlements Statutory Compliance & Reporting Individual Tax Returns FINANCE & Partnership Tax Returns ACCOUNTING TAX SERVICES C Corp & S Corp Returns SERVICES Extensions Estimated Tax Calculations SOX Compliance Financial Statement Audits ASSURANCE & SUPPORT Controls Testing SERVICES Risk Assessments Reporting.
10. STRATEGIC ALLIANCE – PERCEPTIONS & STRATEGIES DIMENSION PERCEPTION STRATEGIES Not confident of quality delivery SBS has a team of highly skilled professionals COMPETENCY for optimization of Back office such as CA’s CPAs, MBAs using the latest operations technology & established process to optimize back office delivery •Dedicated Team of Professionals offering 24*5 DISTANCE/ Dependence on the back office support DEPENDABILITY staff for management reporting •Data & Reports available on the Client Server •SBS serves as an extended Delivery Office •Centralized Access Model with no data transferred to SBS Local Directory Confidential documentation •SBS signs an NDA DATA SECURITY shared •SBS has an NDA with all its employees •Excellent Data Confidentiality & Fully Secured Delivery Center •SBS follows proven process procedures to make it a success FIRST HAND Offshoring option being tried out •Experienced Professionals for Migration & EXPERIENCE for the first time Process Management •Recommends to Start low and Scale up.
11. SBS AS A STRATEGIC PARTNER Strategic Partner Customer Strategic Partner STRATEGIC ALLIANCE Improved TAT – Follow the SUN Model Exclusive Offsite Facility for Delivery No Separate Infrastructure & Staffing Costs Access to Domain Experts No Staffing Compliances Operational Process Efficiencies Best Practices & Process Controls MARKET PENETRATION WITH ENHANCED OPERATIONAL PROFITABILITY.
12. WHY SBS AS A STRATEGIC PARTNER? SBS Information & Security is comparable with that of a big corporate, coupled with flexibility of a young enterprise – Best of Both Worlds Vast Experience in Migration of European/Americas Accounts from clients for the Accounting & Payroll Processes SBS has a proven track record of world class service delivery to the clients – Trust and Dependability from the Customers have facilitated more customer accounts for SBS SBS practices Quality Enhancement Concepts like Six Sigma that are implemented and being practiced for the respective processes SBS offers to bring in Exclusivity to the Customer that proves to be an added advantage.
13. WHY SBS AS A STRATEGIC PARTNER? In order to ensure Strict Customer Confidentiality, Non Disclosure Agreements are brought into effect with all the SBS employees SBS firstly understands the alliance partners’ requirements so as to set up a clear delivery path to the customer SBS Management Team comprises of Professionals with International Corporate Experience in the Finance & Accounting Arena SBS has the capability for Instant Scalability of Operations to meet the clients requirements with Easy Access to Process and Domain Experts in the Market through the Internal Recruitment Wing SBS works as a Performance Enhancement Partner to help clients achieve world class process efficiency at reduced costs.
